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Animal Control

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1. Who do I contact about a lost pet?
2. How long are animals held at the Regional Center for Animal Care?
3. What can I do about my neighbor's barking dog?
4. What can I do about my neighbor's cat being a nuisance?
5. How do I register my dog or cat in Roanoke County?
6. What can I do with my pet if I can no longer care for it?
7. Where can I have my spay/neutered?
8. Where can I get a rabies vaccination for my pet?

Board of Supervisors

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1. Which supervisor represents my district?
2. How can I receive notifications about upcoming Board of Supervisors meetings?
3. How can I find past Board of Supervisors' meeting minutes and records?

Building Safety

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1. When is a permit required?
2. When is a permit not required?
3. Who may apply for a permit?
4. How long is a permit valid?
5. May a permit be voided?
6. May a permit be returned for a refund?

Circuit Court Clerk - Criminal

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1. Can I have a restricted license from my charges in this Court?
2. How do I enter a Time to Pay Plan to be able to obtain my operators license?
3. How do I find out what happened in Court and also the attorney's name on a specific case?
4. What is the date, time, and location of my hearing?
5. Can we pay on-line?
6. Can I see file(s) or have copies of an order?

Circuit Court Clerk - Estates and Wills

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1. Do I need to make an appointment?
2. What taxes and fees are associated with probate?
3. Is it always necessary to have someone qualify as a personal representative on a decedent's estate's
4. If the decedent died with a will, what will be needed?
5. Where should I go to qualify as a personal representative on someone's estate?
6. If the decedent left no will, what will be needed?
7. Where can I obtain probate forms?

Circuit Court Clerk - Name Changes

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1. Who may apply to have a name change?
2. What should I do if my request for a name change is granted?

Circuit Court Clerk's Office

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1. How do I get a marriage license?
2. How do I request a copy of a birth / death certificate?
3. How do I apply for a concealed weapons permit?
4. I just received a Jury Questionnaire, what do I do?

Commissioner of the Revenue

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1. Do I qualify for Real Estate Tax Relief for the Elderly and Disabled?
2. How do I update my tax records after I have disposed of a vehicle?
3. How is my real estate value assessed?
4. How do I find what I paid for Real Estate and Personal Property taxes last year?
5. Who do I make checks payable to?
6. Where can I find information about Real Estate Tax Relief for Disabled Veterans?

Community Development

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1. When is a building permit required?
2. Where can I find the county's zoning ordinances?
3. Who maintains the county's roads and medians?

Comprehensive Services Act (CSA)

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1. Who is eligible for CSA services?
2. What is FAPT?
3. What is CPMT?

County Administration

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1. How do I make an appointment to meet with County Administration?
2. What is the mailing address for the County Administrator?
3. How do I find the Roanoke County Administration Center?

County Attorney's Office

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1. Does the county attorney handle criminal prosecutions?
2. Where can I obtain legal advice?
3. Where can I find the Public Defender's Office?

County Committees, Commissions & Boards

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1. How many different citizen committees, commissions, and boards are there in the county?
2. What are some of the functions of the county's committees, commissions, and boards?
3. Why are these volunteer boards to important to local government?
4. Do volunteers receive any compensation for serving on the county's committees, commissions, or boards?
5. Are there any special requirements to serve on a county committee?
6. How do I volunteer to serve on a committee?

Elections

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1. Where can I register to vote?
2. How do I report a change in my address?
3. Who can register to vote?

Emergency Communications

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1. When should I call 9-1-1?
2. When should I not call 9-1-1?
3. ¿Qué ocurre cuando se llama al 911?
4. What happens when I call 9-1-1?
5. Will you be able to find my house in an emergency?

Engineering

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1. What is stormwater management?
2. Who maintains our roads?
3. What designates a street as private and not state maintained?

Finance

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1. What are the county's financial policies?
2. Who do I contact about payment for an invoice?

Fire & Rescue

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1. Where can I find CPR or first aid training?
2. What is my ISO rating for my homeowner's insurance?
3. How do I become a Fire and Rescue volunteer?

GIS Frequently Asked Questions

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1. For privacy concerns, how do I request that my name be removed from real estate data listed on Roanoke County's website?

Green Ridge

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1. What is Green Ridge Recreation Center?
2. Do I have to be a member to use Green Ridge?
3. What are the indoor pool hours?
4. Why become a Green Ridge member?
5. Does my membership include Splash Valley?
6. What are the age requirements for my child to use different areas of the facility?
7. Are there program discounts for members?
8. Can I sign up for a program after its registration period is closed?

Human Resources

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1. Where can I get an application for employment with Roanoke County?
2. Where can I find a list of available positions?
3. How is my application processed, and when will I be notified about the job?
4. Can I be notified when jobs become open and are posted?
5. Are there additional requirements for public safety positions?
6. Can I apply for positions with Roanoke County Schools?

Juvenile Crimes Program

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1. What types of programs may be available for youth?

Law Library

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1. Where can I find a lawyer?
2. What if I can't afford a lawyer?
3. Can I check out books or other materials from the Law Library?
4. Where can I find legal information online?

Library

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1. How do I check out an eBook?
2. What other services are available at the library?

Management & Budget

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1. What is the amount of the county’s budget and what does it include?
2. How are property tax assessments set by the county?
3. Does the Board of Supervisors approve expenditures for county schools?

Notify Me

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1. How do I sign up for County news and public notices?

Parks, Recreation & Tourism

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1. How do I reserve a picnic shelter at at park?
2. When are sign-up dates scheduled for youth recreation like soccer, football, and basketball?
3. How do I browse and register for recreation programs online?

Planning & Zoning

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1. Can I operate a business from my home?
2. May I keep chickens in a residential neighborhood?
3. How tall can I build my fence?
4. What types of signage area allowed within Roanoke County?
5. When is a weed lot officially considered to be a public nuisance?
6. Can I have a horse on my property?
7. What kinds of vehicles are not allowed to be parked in a residential zoning district?
8. Are campers and boats allowed to be parked in residential districts?

Police

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1. How can I obtain a copy of a police report?
2. Where can I have my child's car seat checked for proper installation?
3. Where can I get fingerprinted?
4. How can I anonymously report information about a crime?

Public Information Office

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1. How can I receive information about Roanoke County news and events?
2. Where can I find information about the Virginia Freedom of Information Act?

Purchasing

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1. How do I start doing business with Roanoke County?
2. How can I sign up to receive notifications about Roanoke County bid opportunities?
3. Where do I pick up surplus property that I have won at an auction?
4. Can formal bid or proposal documents be faxed?
5. Do bids and proposals need to be "clocked" in?
6. Where do I obtain bid tabulations and notices of award information?
7. How do I register as a payment vendor to receive payments for items or services?
8. What type of delivery arrangements does Roanoke County prefer?
9. How will the vendor be paid for goods or services?
10. How can I purchase surplus property being auctioned off by the County?
11. Where can I get information about Invitations for Bid (IFB) or Request for Proposals (RFPs)?
12. Where do I obtain a tax exemption certificate for Roanoke County?

Real Estate Valuation

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1. How is real estate assessed in Roanoke County?
2. What is a Notice of Reassessment? Why did I receive such a notice?
3. How do I pay my real estate taxes?

Risk Management

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1. What is the procedure for purchasing a Dangerous Dog tag?
2. What do I do if my property is damaged by a Solid Waste truck or items were mistakenly picked up by Bulk Pick-up?
3. How do I report a claim for injuries received while on county property or from an accident involving a county vehicle?
4. How do I report or make a claim to the County for damages to my property?
5. How do I resolve a claim or insurance issue involving Roanoke County Public Schools?
6. Who do I contact regarding Occupational Safety matters?

RoCo Alert

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1. What is RoCo Alert?
2. How do I add my cell phone, VoIP phone, and email address to RoCo Alert?
3. Why do I need to register my phone number in RoCo Alert?
4. I have a landline phone, so should I register my cell phone, Voice over IP and email address in RoCo Alert?
5. If I have provided more than one phone number, which number will be used by RoCo Alert?
6. Will the RoCo Alert system call numbers outside of the local area code?
7. What precautions are taken to protect personal contact information stored in the RoCo Alert system?
8. Do I need an e-mail address to register?
9. Is there any charge for registering with RoCo Alert or receiving notifications?
10. How does RoCo Alert work?
11. What type of messages will be sent by RoCo Alert?
12. Will I receive “junk mail” messages?
13. How does the RoCo Alert respond to busy signals or no answer situations?
14. How do I unsubscribe from RoCo Alert?

Sheriff's Office

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1. Where is the Roanoke County / Salem jail located?
2. How can I transfer money to an inmate's account?
3. Can I make a phone call to someone being held at the Roanoke County / Salem Jail?
4. How can I write to an inmate being held at the Roanoke County/Salem Jail?
5. Where is the Civil Department located?
6. Who do I call with questions or concerns regarding jury duty?

Social Services Applying for Benefits

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1. Are there any general requirements?
2. How can I get an application for benefits?
3. Will someone contact me about my application?
4. How soon will I know if my application has been approved?
5. My application was denied because I could not provide all of the requested information. Can I re-apply?

Social Services Fraud

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1. If I suspect someone does not live with their children should I report it?
2. If someone works but gets paid “under the table”, does Social Services need to know about it?
3. I know someone is selling their EBT card for cash, what information does Social Services need know?
4. My neighbor has people coming and going from his house all the time, does Social Services need to know?

Social Services General Information

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1. Where is the Roanoke County Department of Social Services located?
2. What are your hours of operation?
3. What programs are offered by the Roanoke County Department of Social Services?
4. Do I contact the Roanoke County Department of Social Services for issues regarding Child Support?
5. In which locality should I apply for benefits?
6. How do I contact my case worker?
7. If I move to Roanoke County from another locality, will my benefits transfer?
8. How do I report child abuse or neglect?
9. How do I report adult abuse or neglect?
10. How do I learn more about becoming a foster parent?

Social Services Medicaid

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1. What Medical Assistance programs are available?
2. How do I apply for Medicaid Assistance?
3. To complete my application, what information will I be asked to provide?
4. How long does it take for my application to be processed?
5. Is there a website that will give me more information about the Medicaid program?
6. What is DMAS?

Social Services SNAP (Food Stamps)

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1. When do I get my SNAP benefits?
2. How do I get my SNAP benefits, if I am approved?
3. What is a PIN?
4. What if I forget my PIN?
5. Where can I shop with my EBT Card?
6. What if I forget my card when I go to the grocery store?
7. What if I get an error message when I am trying to check out?
8. What if I lose or damage my EBT Card?
9. Will I be charged for a replacement EBT Card?
10. Will my PIN change if I receive a replacement card?
11. What if I don’t want to use all of my benefits in one month?
12. What if I have questions about my EBT card?

Stormwater Management

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1. What is stormwater management?
2. How can we improve stormwater quality?
3. What is an elevation certificate?

Transportation

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1. Who mows county road medians?
2. What are the county's street and parking design standards?
3. How do I get a street light installed?

Trash - Bulk and Brush Pick-up

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1. When is my bulk and brush collection day?
2. What materials will be collected in the bulk program?
3. Are there limits to how much can be placed out for collection?
4. May I haul material away myself if I have too much or don't want to wait?

Trash - Container Information

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1. Can I put my house number on my container?
2. I have a large family. How can I get an additional garbage container?
3. My can has been stolen. What should I do?
4. My container blew away during a windstorm. What should I do?
5. My container is burnt and unusable. How can I receive a replacement container?
6. My container is damaged. How can I get it repaired?

Trash - Freeloader

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1. How often can I reserve the Payloader and how long do I get to keep it?
2. What can I put on the trailer?
3. What happens if the trailer is overloaded or I have put unacceptable stuff on it?

Trash - Recycling

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1. What happened to the trailer that was located at Oak Grove Elementary School?
2. Where can I recycle in Roanoke County?
3. What materials are accepted at the drop off locations?
4. Why doesn't Roanoke County offer curbside recycling?

Trash Collection

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1. Why can't I put boxes or other bulk in my County-issued trash container?
2. Why do I need to bag my trash?
3. How can I dispose of "sharps," i.e. needles, syringes, etc.?
4. What time does the garbage truck run?
5. What does it mean when collection is delayed by one day?

Treasurer's Office

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1. What is the vehicle license fee?
2. Where can I find out about judicial sales of real estate for delinquent taxes?
3. How can I correct a mistake on my personal property or real estate tax bill?