I answered a 911 call from a frantic mother. She was screaming that her child had stopped breathing while eating some Fruit Loops. She lived in a rural area of Roanoke County, so I knew that it would take a while for an ambulance to arrive. While a co-worker dispatched the ambulance, I gave the mother Emergency Medical Dispatch instructions for an obstructed airway, followed by child CPR. Needless to say, the 7 minutes that it took for the ambulance to arrive were the longest 7 minutes of my life. About a minute before the ambulance arrived, I heard the child crying through the telephone. That was one of the few times I really cried in dispatch, but for relief more than anything else.
This call really defined my whole purpose for being a 911 dispatcher.