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Training
Training Hours
The Roanoke County Emergency Communications Center is committed to providing interesting and relevant ongoing training to our employees.  In conjunction with the Roanoke County Criminal Justice Academy, we offer a wide variety of educational opportunities to public safety employees in the Blue Ridge Region.  The Emergency Communications Center Training Room has state of the art equipment, which allows us to complete classroom and online training during our normal working hours.
July 2016 - June 2017

 Job Category
 Completed Training Hours
 Communications Officers I
 1782.75
 Communications Officers II
 597.25
 Communications Training Officers
 230.00
 Communications Team Supervisors
 299.50
 Administration
261.00
 Total Hours
3170.5

Training Courses
In the past year, we have sent multiple Communications Officers to a variety of conferences including the NENA/APCO Spring Conference in Virginia Beach; Virginia CALEA PAC Conference in Virginia Beach; and APCO/NENA Winter Summit.  Our Communications Officers have attended a variety of courses, outside of conferences, including Active Shooter Incidents, CALEA Accreditation Manager, Communications Center Supervisor, Communications Training Officer, Comprehensive Quality Assurance and Improvement, Disaster Operations, Emergency Medical Dispatch Manager, and Fire Service Communications through APCO-certified programs.