Training

Training Hours

The Roanoke County Emergency Communications Center is committed to providing interesting and relevant ongoing training to our employees. In conjunction with the Roanoke County Criminal Justice Academy, we offer a wide variety of educational opportunities to public safety employees in the Blue Ridge Region. The Emergency Communications Center Training Room has state of the art equipment, which allows us to complete classroom and online training during our normal working hours.

July 2016 to June 2017

Job CategoryCompleted Training Hours
Communications Officers I1782.75
Communications Officers II597.25
Communications Training Officers230
Communications Team Supervisors299.50
Administration261
 Total Hours
3170.5


Training Courses

In the past year, we have sent multiple Communications Officers to a variety of conferences including the NENA/APCO Spring Conference in Virginia Beach; Virginia Commission on Accreditation for Law Enforcement Agencies (CALEA) PAC Conference in Virginia Beach; and APCO/NENA Winter Summit. Our Communications Officers have attended a variety of courses, outside of conferences, including: 

  • Active Shooter Incidents
  • CALEA Accreditation Manager
  • Communications Center Supervisor
  • Communications Training Officer
  • Comprehensive Quality Assurance and Improvement
  • Disaster Operations
  • Emergency Medical Dispatch Manager
  • Fire Service Communications through APCO-certified programs