The Roanoke County Emergency Communication Center is one of 8 public safety communication centers in Virginia to be nationally accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA). The program has become the primary method for a communications agency to voluntarily demonstrate its commitment to excellence.
CALEA Accreditation ensures internal and external reviews of agency policies, procedures, and processes.
CALEA Accreditation strengthens agency and individual employee accountability through a continuum of performance standards.
CALEA Accreditation limits agency liability and risk exposure through rigorous documentation, quality assurance, and organizational improvement requirements.
CALEA Accreditation encourages strong relationships between the agency, other public safety agencies, and the community through commitments to first responder safety, efficient service delivery, and educational outreach.
CALEA Accreditation provides verification of agency professional excellence.