Convenience Fees

Citizen Self Service Fees

All payments made online through Citizen Self Service will include a convenience fee of 2.5% of your payment amount when made with a credit card or MasterCard debit card. Payments made with a VISA debit card will have fixed convenience fee of $3.95 regardless of your payment amount.  Payments made by checking account will have a fixed convenience fee of $1.49.

Example - Credit Card or MasterCard Debit Card

Tax Bill
Convenience Fee Rate
Convenience Fee
Total Payment
$1502.50%$3.75$153.75


Example - VISA Debit Card

Tax Bill
Convenience Fee
Total Payment
$150$3.95$153.95
$300$3.95$303.95


Please note, this fee is assessed and collected by Velocity Payment System and is not remitted to Roanoke County.

Official Payments Corporation Fees

All payments for real estate and personal property taxes made via the phone will include a convenience fee of 2.89% of your payment amount with a $1 minimum when made with a credit card. Payments made with a debit card will have a fixed convenience fee of $4.15 regardless of your payment amount.

Example - Credit Card

Tax Bill
Convenience Fee Rate
Convenience Fee
Total Payment
$1502.89%$4.34$154.34


Example - Debit Card

Tax Bill
Convenience Fee
Total Payment
$150$4.15$154.15
$300$4.15$304.15


Please note, this fee is assessed and collected by Official Payments Corporation and is not remitted to Roanoke County.

For More Information

If you need any assistance, please contact the Treasurer's Office at 540-772-2056.