Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Library Cards

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  • Library cards are renewed automatically renewed every two years. If you have not checked out physical materials in two years then please come and see us during operating hours.

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  • Yes, they will need a parent/guardian to get a library card.  Children 17 years of age and under may get a library card with the signature and identification of a parent or guardian who is present.

    Library Cards

  • Your library card gives you access to all Roanoke Valley Libraries: Botetourt County, City of Roanoke, City of Salem, and Roanoke County. Find hours of operation, address, and more here.

    Library Cards

  • It's easy to get a library card! If you're a resident of Virginia (not just in the Roanoke Valley), you are eligible for a card. Bring in proof of address and a valid photo ID and we can get you a card! 

    Library Cards

  • No, you must have a Virginia address to get a library card.

    Library Cards

  • You can call or visit any of our locations for assistance.

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  • No worries! There is a $1 replacement charge for lost or damaged cards. We can assist you at any location with replacing the card.

    Library Cards

  • Stop by and see us and we can look your account up. We will do our best to make sure you have access to our materials.

    Library Cards

  • Effective July 1, 2022, overdue fines will no longer be charged on materials checked out at any Roanoke Valley Library branches, and that old fines accrued prior to that date will be canceled. The only case where patrons will be charged for items is if they are lost or damaged while checked out. Most items are considered lost after 28-days.

    Library Cards

  • Material is due back in the library or in the return book drop on or before the specified due date unless renewed. Renewals may be made in person, by telephone or online. 

    Library Cards

  • 150 total items can be checked out at a time. There is a limit of 50 active holds at one time per card.

    MaterialLoan PeriodItem LimitRenewal Limit
    Adult Books28 DaysUnlimited2 times
    Audiobooks28 DaysUnlimited2 times
    Children’s Books28 DaysUnlimited2 times
    DVDs/BluRays7 Days10 per card1 time
    Hot Flicks4 Days2 per cardNo renewals
    Hot Games7 Days1 per cardNo renewals
    Hot Picks7 Days2 per cardNo renewals
    New Books14 DaysUnlimited2 times
    Paperbacks28 DaysUnlimited2 times
    Music CDs7 Days10 per card1 time
    Video Games7 Days1 per card1 time
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  • If you are logging in for the first time since November 2022, please call the library for a one-time temporary password to our catalog. You will then be prompted to enter a new password. If you need further assistance getting into your account, please visit any location and we would be glad to help!

    Library Cards

  • Call us at 540-772-8782 or send an email if you cannot make it to one of our locations. We'd be happy to help!

    Library Cards