Frequently Asked Questions

Roanoke County's zoning regulations are contained in Appendix A of the County Code.

Application for a permit shall be made to the building official, and a permit shall be issued prior to commencing any of the following to a building or structure, including the installation or altering of any equipment regulated by the USBC:

• Alteration
• Construction
• Conversion
• Demolition
• Reconstruction
• Repair

The Virginia Department of Transportation (VDOT) maintains Roanoke County roads that are listed in the state system, including repairs, paving, snow removal, and construction. Private roads in the county that are not in the state system are the responsibility of the homeowners or developers along that road. To report a road problem, see VDOT''s on-line work request page.

Stormwater management is the process of controlling runoff from rainfall or snow melt that is generated from impervious surfaces like parking lots, driveways, and roof tops. In Roanoke County, the stormwater system is separate from the sanitary sewer system. Stormwater flows directly from streets and gutters into the area's streams and rivers without any treatment before its discharge. Stormwater runoff also transports the pollutants it collects from these hard surfaces, such as motor oil, household cleaners, fertilizers, and other materials, that may negatively impact water quality of the receiving waters.

The Virginia Department of Transportation (VDOT) maintains Roanoke County roads that are listed in the state system, including repairs, paving, snow removal, and construction. Private roads in the county that are not in the state system are the responsibility of the homeowners or developers along that road.

Private streets are those where the use is permissive or privileged by the right of ownership. The term is often confused with public streets that are privately maintained by residents or homeowners association. Private street connections to state-maintained roadways must meet all Virginia Department of Transportation criteria for subdivision street connections, such as sight distance, pavement structure, auxiliary lanes, signalization, and permits. The route numbering range for private streets is 4,000 or greater. Private street signs are white, while roads that state maintained are green in color.

We administer several different Benefits and Social Work Service programs. Learn more about Available Programs.

No, in Virginia, child support issues are handled through the Division of Child Support Enforcement.

Call our main number, (540) 387-6087, and ask to speak with your case worker or push # to reach our phone directory message to find your worker’s direct extension.

Contact the Roanoke County Department of Social Services by calling (540) 387-6087 or (540) 387-6040. If the office is closed, please contact the state hotline at 1-800-552-7096.

Contact the Roanoke County Department of Social Services by calling (540) 387-6087 or (540) 387-6040. If the office is closed, please contact the state Hotline at 1-888-832-3858.

Contact the Roanoke County Department of Social Services by calling (540) 387-6087 or (540) 283-8923 and ask for information regarding our Foster Parenting Program.

You may keep chickens in a residential zoning district (R-1, R-2, R-3 and R-4) as long as you meet the requirements and apply for a Zoning Permit available in our office (5204 Bernard Drive, Second Floor.) The Board of Supervisors adopted the Residential Chicken Keeping amendment on August 28, 2012.

A permit is not required for: Ordinary repairs which do not involve any violations of the building code. These include painting, roofing, most glass, most doors, floor covering and porch flooring, repairs to plaster or interior tile and other wall covering, residential cabinets, and wiring and equipment operating under 50 volts. Detached accessory structures less than 256 sq. ft. NOTE: must be structurally sound and anchored. Zoning permit is still required. Tents or air supported structure less than 900 sq. ft. and less than 50 persons. Fences and privacy walls (does not include retaining walls) that do not exceed six feet above finished grade. Swimming pools meeting all three of the following conditions: less than 200 sq. ft., less than 5,000 gallons capacity and less than 24" deep. Pools that fail to meet any one of these conditions require a permit. Re-roofing of 1 and 2 family dwellings (roof covering only). Most wiring and equipment that operates at less than 50 volts. (exceptions) Replacement of plumbing and electrical fixtures, fittings, appliances, including electric water heaters, fans, humidifiers, dehumidifiers, air cleaners, and similar mechanical equipment, doors and windows with that of similar capacity in the same location in most residential uses.

The Treasurer's Office will review properties annually to determine which properties are subject to sale and publish a list in the local newspaper and on this website. Inclusion on this list does not indicate the property will be sold. Proper notification is made to all legal owners of properties which are subject to sale, and we aggressively work with our taxpayers to pay off the delinquent taxes and remove their name from the list. For a list of delinquent property subject to judicial sale, please visit our Judicial Sales page.

Vendors must register with the Commonwealth of Virginia's eVA system at https://eva.virginia.gov to receive automatic notifications for bids, proposals, addenda, and awards matching their commodity codes. Registration is free, and vendors are responsible for maintaining current contact information. The official solicitation documents, addenda, and project information are those posted on eVA. The County is not responsible for third-party postings of solicitations or related information. Vendors are responsible for checking the eVA website regularly for addenda, as the County does not provide direct notifications of changes to solicitation documents. Pre-bid or pre-proposal meeting sign-in sheets are posted as addenda on eVA. The County does not maintain plan holders lists due to free document downloads.

For complete details about payment and pick-up times and location, please visit the Surplus Property page.

Please see our Vendor's Guide to learn about Roanoke County's procurement policies and practices. For more details, visit our Vendor Information Page .

Proposals may be submitted via eVA, hand delivery, or mail, and must be received by 2:00 p.m. local time on the specified due date. Electronic submissions require eVA registration and should follow instructions at https://www.youtube.com/watch?v=KSxcAkOekW0. For eVA submission issues, contact eVA Customer Care. Hand-delivered or mailed proposals must be sealed, marked appropriately, and sent to: 

Roanoke County Purchasing Division

5204 Bernard Drive

Suite 300F Roanoke, VA 24018

Faxed or emailed proposals are not accepted. The County is not responsible for premature opening of unmarked or unsealed proposals. Prices and terms remain valid for 60 days post-opening unless withdrawn in writing to the Purchasing Division Director. The County reserves the right to cancel, reject, or award proposals in whole or part, as deemed in its best interest, per Section 10.9 of the Procurement Policy Procedures Manual.

The notice of award and bid tabulations are posted on . Award notifications are posted on eVA. Copies can also be obtained from our office upon request from the Purchasing Division at (540) 772-2061 or purchasing@roanokecountyva.gov. 

Vendors must register with the Roanoke County Finance Department at (540) 772-2020 or DAXHelp@roanokecountyva.gov for payment processing and to obtain Tax Exemption Certificates (Form ST-12).

Invoices must include the purchase order or contract number and “ship to” address, sub-mitted in duplicate to the Finance Department. The County follows the Virginia Prompt Payment Act (§ 2.2-4347 et seq.) to ensure timely payments, made upon department approval and receipt notification, per the contract terms.

Roanoke County sells all surplus vehicles and other surplus property through an online auction site as items become available. The County no longer holds vehicles for an annual sale. 

To review available surplus items, please visit the PublicSurplus.com site at www.publicsurplus.com. Select region (Virginia) and agency (County of Roanoke). You will be given the option to review past auctions or current auctions. If you opt to bid, you must register as a buyer. In order to do that, you need to go to login, 'not already a buyer', and register here. Proceed with filling out your name, phone number, address, and email. You must develop a username and password. You should read the user agreement. You will receive an email with a code to confirm and activate your account. Once the account is activated, you are ready to bid on public surplus. 

Should you need further information, please contact: the Roanoke County Surplus Property Coordinator at (540) 283-8147 or by sending an email to surplus@roanokecountyva.gov. See the following page for more details:

All formal solicitations (IFBs and RFPs) are posted in the following manner: 

• Notifications are posted on eVA
• Complete bid documents may be obtained by the following methods: -Download the document from the eVA
• Email the buyer listed as the contact person for the IFB or RFP 
• Pick up the documents in person at the Purchasing Division upon request

By one of the following methods:

• In person at our office at 5204 Bernard Drive, SW, Roanoke, VA 24018
• Contact the Roanoke County Finance Department at (540) 772-2020
• Email your request to DAXHelp@roanokecountyva.gov

You must deliver to Risk and Safety Management current evidence of liability insurance coverage, to the value of $100,000, that covers dog bites before a tag may be purchased.

Please contact the Solid Waste Division of General Services at 540-387-6072.

Please contact Risk and Safety Management as soon after the incident as possible at 540-986-2720.

Please contact Risk and Safety Management at 540-986-2720.

Contact Roanoke County Public Schools Risk Management Coordinator at 540-562-3716.

Contact the Virginia Department of Labor and Industry.

Several Roanoke County neighborhoods are bound by train tracks. Stopped trains on these tracks may prevent residents from reaching their homes, or may delay the arrival of emergency personnel to these neighborhoods. If a stopped train is blocking a railroad crossing into your neighborhood, call the Norfolk & Southern Emergency number at 1-800-453-2530 to report this issue. 

>> Visit Norfolk & Southern's website.

The Board of Supervisors is an elected body of five members representing magisterial districts of approximately 19,200 citizens each. The magisterial districts are:

• Catawba
• Cave Spring
• Hollins
• Vinton
• Windsor Hills

You can find your district's supervisor by visiting our magisterial districts page or by calling the Board of Supervisors at (540) 772-2005, or see our Magisterial Districts page.

Please visit our Notify Me service, select Calendars from 'Available Lists' at the top and sign up to receive notifications about upcoming meetings through the Board of Supervisors' Calendar. Notifications are sent to the Board of Supervisors' Calendar when new agendas or meeting notices are published. 

Our Board Records Online allows you to search and navigate previously posted and approved Board of Supervisors meeting minutes and records. Please see the Board Records Online section of our Agendas and Minutes web page for past meeting minutes and records.

Apply for Committee and Commission Vacancies

• Apply Online for Committees / Commissions 
• Complete a Committee Application (PDF) and submit it to the Clerk to the Board via fax to 540-772-2193, or by mail at: P.O. Box 29800, Roanoke, VA 24018-0798

Qualifying for Roanoke County's Real Estate Tax Freeze for the Elderly and Disabled program depends on several conditions. For complete information about qualifications, see our Real Estate Tax Freeze - Elderly and Disabled page.

You may call our office if you have disposed, traded or sold a vehicle within 30 days. If it has been more than 30 days you will need to report the disposal, trade or sold date to the Department of Motor Vehicle (D.M.V.) before calling our office or using the online filing. Please Contact Department of Motor Vehicle (D.M.V.) at 1-804-497-7100 or their website to remove the vehicle from the Department of Motor Vehicle (D.M.V.) records and then call our office. 

The Virginia Department of Motor Vehicles and the Commissioner of the Revenue must be notified of these transaction. This is the legal responsibility of the citizen, not that of the dealership or new owner.

Appraisers in the Real Estate Valuation Department review recent sales in each area to establish market value. For more information about the appraisal, see Real Estate Valuation.

For previous years' payments and balances of Real Estate or Personal Property taxes, please contact the Roanoke County's Treasurer's office.

Veterans who have a service connected disability may qualify for this real estate tax exemption program. For more information, see the requirements listed on Real Estate Tax Exemption for Disabled Veterans.

Applications for a Concealed Handgun permit are available from the Roanoke County Circuit Court, located in Room 200 on the second floor of 305 East Main Street, in Salem, Virginia. Visit the following website to download the application.

Please call our office at 540-387-6261 and ask for the Jury Coordinator.

A child may be eligible for services that may be funded through CSA if they meet one or more of the following criteria: 

• Has serious emotional or behavioral concerns 
• Is at risk of a more restrictive out of home placement 
• Is under the supervision of the Court or Department of Juvenile Justice
• Receives foster care services 
• Receives services to prevent foster care placement 
• Requires educational services in an alternate setting as determined by an IEP 

The Family Assessment and Planning Team (FAPT) is a group of community partners (DSS, Court Services, Schools, Blue Ridge Behavioral Healthcare, and private providers) that meet with the Service Coordinator and family to assess the strengths and needs of youth and families and work together to develop a plan to meet the identified needs.

The Community Policy and Management Team (CPMT) is a group consisting of at least one elected or appointed local government official and agency representatives from DSS, the school system, Blue Ridge Behavioral Healthcare, Court Services, a parent representative, law enforcement, and a private provider. This team develops local policies for the CSA program and manages the funds for requested and approved services. The Roanoke County CPMT meets the second Thursday of each month at 2:00 PM, at the Roanoke County Department of Social Services located at 220 E. Main Street in Salem.

To make an appointment to see the County Administrator or Assistant County Administrators, please call 540-772-2004 or see our Contact Administration page.

Our mailing address is:
Roanoke County Administration Center
P.O. Box 29800 5204 Bernard Drive
Roanoke, VA 24018-0798

1. From I-581 / US 220 take the Franklin Road / Route 419 exit. 
2. Head north on Route 419 toward Tanglewood Mall for approximately one mile. 
3. Immediately following the intersection of Starkey Road and Electric Road / Route 419, move into the left-hand lane to turn left onto Bernard Drive. 
4. The Administration Center will be on your right. If traveling east on Electric Road / Route 419 move into the right-hand lane after you pass the intersection of Electric Road and Chaparral. Bernard Drive is the first street on your right after the intersection. The Administration Center will be on your right.

Criminal prosecutions are handled by the commonwealth's attorney, who is an elected constitutional officer. Please contact the Commonwealth's Attorney's Office at 540-387-6174 for more information.

The County Attorney's Office does not offer legal advice to citizens. Please see our Legal Resources page for links to many sites that may be of assistance.

Roanoke County's Office of the Commonwealth's Attorney is located at:
Roanoke County Courthouse
305 E Main Street
Salem, Virginia

The Commonwealth's Attorney handles criminal prosecutions and also administers the Public Defender's office. The Commonwealth's Attorney is an elected Constitutional Officer. For more information, contact the Commonwealth's Attorney at 540-387-6174.

Call 9-1-1:

• When you see fire and/or smoke
• When you or someone with you is in danger
• When you see a crime in progress or a crime that has just occurred
• When you believe an ambulance is needed because someone is injured or ill
• When someone is trying to gain access to your residence
• When someone suspicious is prowling around your house or neighbor's residence

Remember: 9-1-1 is to be used for emergencies only. 

For non-emergency police, fire or medical requests, dial 540-562-3265. For other non-emergencies, consult your telephone directory for the appropriate number for the agency you wish to contact. If you do not have a telephone directory, dial 4-1-1 for directory assistance.

When not to call 911:

• To request weather reports or road conditions
• To report power outages and/or phone repairs
• To ask for directions and/or road names
• To request general information regarding a report you filed
• To report keys locked in vehicles (unless someone is trapped inside)
• To request an ambulance for the purpose of a non-emergency routine transport
• To request general information, including business closing times, Halloween trick or treat times, parade times, etc.

Remember: 911 is to be used for emergencies only. 

For non-emergency police, fire, or medical requests, dial 540-562-3265. For other non-emergencies, consult your telephone directory for the appropriate number for the agency you wish to contact. If you do not have a telephone directory, dial 4-1-1 for directory assistance.

Cuando llama al 911 desde un teléfono fijo en el condado de Roanoke, el Centro de la Comunicación de Emergencias recibe su llamada. Adentro del centro, oficiales de comunicación contestan varios tipos de llamadas y despachan ayuda. Cuando reporta una emergencia en otro lugar, es posible que el oficial transfiera su llamada a otro municipio para servicios de emergencia. Si es necesario transferir su llamada, el oficial avisará y usted debe quedarse en el teléfono para hablar con el municipio apropiado. Acuérdese que el 911 es el número para emergencias. 

Para obtener otra asistencia de la policía, los bomberos, u otras oficinas del condado fuera del horario laboral normal, se puede marcar 540-562-3265. Para conseguir otro número de teléfono, se puede marcar 411 para asistencia de directorio.

Roanoke County Fire and Rescue does not provide CPR or first aid training to the public. Please contact the American Red Cross, American Health and Safety or the American Heart Association through their websites.

Roanoke County has an online employment application. You can also visit the Human Resources department between 8 a.m. and 5 p.m, Monday through Friday, to complete an application in person. Applications are only accepted for posted open positions.

Applicants may request reasonable accommodations throughout the hiring process such as:

• Submitting an application for employment in an alternative format
• Using a County-provided certified language interpreter to provide assistance
• Requesting assistance through the use of auxiliary aids and services such as audio or video assistance devices

Please contact Human Resources at 540-772-2018 to request accommodations.

All vacant positions are posted in the Human Resources Department. Visit our Job Opportunities web page for a current listing of all open positions. Job postings are also available from all Roanoke County public libraries, and on cable TV Channel 3. Roanoke County advertises position openings in local newspapers and has a 24-hour Job Line: 540-772-2018, Option 2. 

Job postings may also be publicized with community service organizations, including minority organizations, educational institutions, the Virginia Employment Commission and other locations. Job postings contain brief information, including application deadline date, salary range and minimum requirements.

After the application deadline, applications are forwarded to the appropriate department for screening and interviewing. Applicants chosen for an interview will be notified by the hiring department. Depending on the position, applicants may also be asked for further background information (i.e, DMV records). Hiring decisions are made by the appropriate Department Director or Supervisor. The Department contacts the selected applicant and completes the hiring process. 

Hiring decisions for employment are sent to the Department of Human Resources. Applicants not interviewed or chosen for hire are notified by the Department of Human Resources when the position is filled.

If you would like to receive notifications of upcoming job postings, please complete a job interest card online to receive notifications for future job opportunities.

Yes. For employment with the Police Department, Sheriff's Office, or Fire and Rescue Department, you will be required to complete and pass physical agility and written tests prior to a personal interview. For communications officer positions you will be required to complete and pass a written test prior to a personal interview. Additional selection criteria are listed with posted positions. Please review this information prior to applying for a public safety position.

Not at this site. The Roanoke County School system hires independently of the County. You may contact them at 540-562-3900, ext. 140. Or, you can visit the Roanoke County Public Schools website for more information.

Links to Libby, cloudLibrary and other downloadable eBooks are available in our eCollection.

For a list of other services offered by Roanoke County Library, see How Do I on our homepage.

When you have requested material ready to pick up, you’ll receive an email from our system (emails will come from sirsi@rvl.sirsi.net) letting you know it’s ready for you. It’s all automatic, so you won’t have to wait for a staff member to email or call you anymore!  

Only for notifying you about library materials and your account. We will never sell or share your personal information with anyone, ever.

It’s easy to get a library card. If you’re a resident of Virginia, you can receive your free library card from any Roanoke Valley public library or bookmobile. 

Visit our webpage here for more information.

Cards expire every two years to ensure our records are up to date. If your card has expired, give us a call or stop by any Roanoke Valley Library for assistance.

Roanoke County Public Library is a designated Passport Acceptance Facility. We process passport applications by appointment only.

Call 540-777-8790 to schedule an appointment.

Find out more information on our webpage. 

Fill out a Materials Suggestion Form.

As of July 1, 2022 all Roanoke Valley Libraries no longer charge overdue fines for materials turned in late (after the due date).  

Glenvar, South County, and Vinton have study rooms for patrons to use for free during our normal operating hours. For additional information, give us a call or make your reservation here.

A Little Free Library is a free book-sharing box where anyone may take a book or share a book. They function on the honor system. You do not need to share a book in order to take one. The Library and Parks & Rec have teamed up to have Little Free Libraries in parks across Roanoke County. View those locations here.

If you have been actively using your library card, it should automatically renew on the month immediately following its expiration. You should notice no gap in library services. If your library card has expired due to inactivity (2 years for most memberships), you will need to visit or contact your local library branch to have your membership renewed. At that time, you will be asked to confirm existing address and contact information or supply new information if it has changed.

The total county budget adopted by the Board of Supervisors for Fiscal Year 2024 to 2025 is $729,794,336. This includes all transfers between funds and provides for general government services (police, fire / rescue, refuse collection, parks and recreation, social services, etc.); schools; capital projects; and debt service payments. After eliminating transfers, $593,586,175 represents cash expenditures for all county goods and services. These expenditures are funded with revenues derived from taxes, fees, user charges, reimbursed costs, and state / federal allocations. The General Government Budget for Fiscal Year 2024 to 2025 is $260,481,503, which represents the operating budget portion for all county services.

Powered by Froala Editor

County property taxes are based on current market values. They are generally conceived to be an ad valorem tax, which means that a tax levy is apportioned among taxpayers according to the values of property change annually. The best way to assess current market value is to conduct annual property assessments.

The Roanoke County School Board approves and has oversight of the school budget. While the county Board of Supervisors determines the total amount of local tax dollars spent on education (via transfers to schools), the school board is responsible for allocating these funds to individual programs in the school system. State law dictates that the county Board of Supervisors must approve the School Board's budget as part of the county's annual budget process.

Citizens involved in a traffic accident investigated by Roanoke County Police may contact the Roanoke County Police Records Division at (540) 777-8605 for a copy of the accident report. There is no charge for citizens. 

Victims of a crime may also contact the Roanoke County Police Records Division at (540) 777-8605 for a copy of a police report. The report must be picked up in person at the police department, please be prepared to show a photo id (Driver’s License, U.S. Passport). 

Insurance companies may go online to www.dmvnow.com to obtain a copy of an accident report.

For the latest news, please visit our Media Room section for helpful links to news releases, online newsletters, Board of Supervisors meeting summaries, and our Notify Me service.

For information about Virginia Freedom of Information rights, requirements, and exemptions, visit their website.

You can search for an inmate using our Inmate Inquiry application, or call the jail docket at 540-283-3162 for further assistance.

A secured ATM is located in the main lobby of the jail facility for the purpose of receiving cash or credit card payments. 

No checks will be accepted. 

To transfer funds online, you may also use the Jail ATM website to deposit funds into an inmate's commissary account.

Inmates are not allowed to receive incoming calls. Inmates are only allowed to make outgoing collect calls. However, the jail does not limit the number of calls they can make during normal hours of operation. If you do not wish to receive collect calls from an inmate, simply refuse to accept the charges or call the jail docket office at (540)283-3145 and request that a block be placed on your phone number.

Inmates may be allowed to communicate by text using a jail-issued tablet.

The mailing address for inmates is :Roanoke County/Salem Jail Inmate Name, Inmate Number PO Box 16120 Jonesboro, AR 72401

The physical address of the Civil Department is: 
305 East Main Street Salem, Virginia 24153. 

The offices are located in the Juvenile and Domestic Relations Courthouse. 

Directions from I-81: Exit 140 (Salem/Roanoke College), Thompson Memorial Blvd to East Main Street. Jail & Courthouse Complex is located at the intersection of Thompson Memorial and East Main Street on the right side of the street. Additional parking can be found across Thompson Memorial Blvd behind the Quickway Food Mart.

The Roanoke County Sheriff's Office provides several Community Outreach programs to citizens, including Citizens Firearm Training, AVOID/RAD Self Defense Classes, Car Seat Installation events, and other programs. Call the Sheriff's Office at 540-283-3109 for the latest schedule or programs and events. 

Please contact the Roanoke County Police Department Warrants Division at 540-777-8617, Monday through Friday, from 8:00 a.m. until 5:00 p.m., or after hours at 540-562-3265.

Stormwater Management is the process of controlling the runoff that comes primarily from impervious surfaces like parking lots, driveways and roof tops. In Roanoke County, the stormwater system is separate from the sanitary sewer system. Stormwater flows directly from streets and gutters into our streams and rivers, often with little or no treatment. Stormwater can also transport pollutants that collect on these hard surfaces such as motor oil, household cleaners, and other materials which may negatively impact water quality.

If you are in the grocery store and enter the wrong PIN, you have three more chances that day to enter the correct PIN. If you do not enter the correct PIN on the fourth try, a “lock” is put on your account and you will not be able to use your card until the next day. If you cannot remember your PIN, call the toll-free Customer Service Help Line at 1-866-281-2448.

There are three error messages that could come up on the Point of Sale Terminal when you are trying to check out: 

1. CARD NOT ON FILE: If you get this message, call the customer service helpline at 1-866-281-2448. 
2. INVALID PIN: If you get this message, you have entered your PIN incorrectly. If you do not enter the correct PIN by the fourth try, a “lock” is put on your account. 
3. INSUFFICIENT BALANCE: Before you shop, check your balance. If you get this message, you have tried to spend more than the balance on your EBT card. If your groceries cost more than what you have on your card, you can put some of the items back or pay for the rest another way. 

Any time you get an error message that you do not understand, call the toll-free Customer Service Help Line at 1-866-281-2448.

If your EBT card is lost, stolen, or damaged, call the toll-free Customer Service Help-Line at 1-866-281-2448 to report it. A new card will be mailed to you on the next business day or you can contact your worker to request a new card and come in and receive a replacement.

Yes, a $2.00 replacement fee will be charged and will be deducted from the balance on your EBT Card.

No, the PIN will stay the same unless you request that it be changed.

The SNAP benefits you do not use stay on your EBT card until you use them.

Call the toll-free Customer Service Help Line at 1-866-281-2448. This line is open 24 hours, every day, for your questions.

To apply, complete an application form that you may request from the local office serving the city or county in which you live or you may complete and submit the Medicaid application online.

You will need to provide certain information when you apply. You will only be asked for the information needed to determine your eligibility. If you cannot send in some or all of the information with your application, you do not need to wait to apply. A checklist will be sent to you that tells you what information is needed. 

1. You will need to provide proof of your income. 
2. You may need to provide proof of your resources, such as bank accounts, stocks, certificates of deposit (CD’s), real property that you do not live on, and motor vehicles. Parents, children, and pregnant women do not have to provide resource information, in most cases. 
3. By Federal law, documentation of U.S. citizenship and identity must be obtained for Medicaid applicants and recipients who declare they are United State citizens. Certain groups of people do not have to prove their U.S. citizenship or identity. The groups are: People currently receiving Supplemental Security Income (SSI), People who receive Social Security benefits on the basis of a disability, People entitled to or receiving Medicare, Children in foster care or who are classified as Title IV-E Adoption Assistance, and Children born in the U. S .to mothers who were covered by Medicaid at the time of the birth. You will be enrolled in Medicaid if you meet all other Medicaid eligibility requirements. You may be required to show your local Department of Social Services worker a document that proves you are a U.S. citizen and a photo identification card or document that identifies you at the time of your annual renewal (your case must be reviewed by the 12th month after your Medicaid coverage starts). 
4. If you are not a U. S. citizen, you must show proof of your immigration status. This proof is usually the document you received from the U.S. Citizenship and Immigration Services when you entered the United States or your immigration status changed. If you were not lawfully admitted to the U.S. you may apply for Medical Assistance. However, if you meet all other Medicaid eligibility requirements, you will only be eligible for Medicaid coverage of emergency services or for services related to giving birth (labor and delivery). 
5. You must provide your Social Security number. You do not need to provide your card if you are sure of your number. 
6. If you have Medicare or other health insurance, you will need to provide information about your coverage, such as your policy or member number.

For most people, your application should be processed within 45 calendar days from the date you apply. If you are pregnant, your application should be processed within 10 work days, if the eligibility worker has all of your required information. 

If you are referred to the Disability Determination Services for a disability determination, your application will be processed with 90 calendar days, or as soon as possible after your disability determination is complete if the disability determination takes more than 90 days. 

In most cases, medical services received during three months prior to the month you applied can be covered (if you are eligible). You will receive a written notice telling you whether or not you are eligible. If you are eligible, the notice will include the date your coverage will begin.

Yes, you may go to the following site for more information regarding the Medicaid application process and learn what is covered by the Medicaid Program.

DMAS is the Department of Medical Assistance Services.

Please use our new Trash App to find out your upcoming bulk and brush collection dates. If you already know whether you are A or B week, you can see if your collection is this week or next week in the top right of our Trash Collection page.

Please place your bulk and brush items to the curb no earlier than the Saturday before and no later than 7:00 am on your scheduled collection day.

The most common reasons that items are not collected in front of a residence include:

• Items not at the curb by 7:00 am on the scheduled collection day
• Items less than 5 feet from vehicles, mailboxes, cans, electrical boxes, or basketball goals
• Brush more than 6 feet in length or 12 inches in diameter
• Items considered uncollectible

Please call (540) 387-6225 so we can help you figure out why your bulk or brush was not collected.

Occasionally, containers may blow away during high winds and/or thunderstorms. Residents are encouraged to look through the neighborhood for a couple of days to see if the container is found by another neighbor. If not, please contact the Solid Waste Division at 387-6225 and we will schedule a replacement container delivery.

Roanoke County currently offers several recycling drop off locations, which are emptied Monday through Saturday. Citizens may place their recyclables in the trailers on Sundays. Trailers are located at Glade Creek Park (Vinton), Glenvar Middle School (Catawba), Hollins University (Hollins), Brambleton Recreation Center (Windsor Hills), and Cox Communications (Cave Spring). In addition, Roanoke County residents are able to take recyclables to the Tinker Creek Transfer Station during their normal hours of operation.

Please only place accepted recyclable items in the designated bins. Other material will contaminate the load and it will not be recycled.  All locations accept mixed paper, aluminum, and plastics #1 and #2. Mixed paper includes newsprint, office paper, magazines, and cardboard. Please break down cardboard boxes to maximize storage space in our recycling trailers.

Please see our online payments page for more information.

Animals with identification are held for 10 days, while animals without identification are held for 5 days. Owners are encouraged to check daily with the center for their lost pet.

RoCo Alert is a system used by Roanoke County public safety officials to deliver emergency notifications to residents and businesses impacted by, or in danger of being impacted by, an emergency or disaster. Officials within the Roanoke County Emergency Communications Center can activate RoCo Alert when needed for wide area disasters such as wildfires or storm damage and also for very local alerts for flooding or neighborhood emergencies.

RoCo Alert uses the 9-1-1 Verizon telephone database to call and deliver a recorded message to all landline phone numbers in a specific geographic area within Roanoke County that may be affected by an emergency or disaster. In addition, residents can register VoIP telephones, cell phones, and an email address with an address location. Authorized public safety officials create an emergency area based on the location of an event and record a voice, email and/or text message notification. RoCo Alert sends the notification to phone numbers and email addresses assigned to locations within the emergency area.

For assistance setting up your RoCo Alert account contact the Emergency Communications Center at (540) 562-3265 or email RoCo Alert Support.

The County of Roanoke takes your privacy and security very seriously. RoCo Alert contact information will never be shared, sold, traded, leased or loaned to outside parties. The sign-up page is hosted on a secure server.

Yes. An e-mail address is required as a username. If you do not have an e-mail address, you may go to http://www.gmail.com, http://www.yahoo.com or http://www.hotmail.com to sign-up for a free e-mail account.

There is never a charge imposed by Roanoke County for signing up or for receiving these messages. However, your cell phone service provider’s plan for airtime minutes, email, or text message rates may apply.

RoCo Alert will be used to send messages pertaining to the health, safety or welfare of a community being affected by a potential, emerging, or imminent emergency event. Public health and safety-related messages may also be sent during or after an emergency to keep you informed of important information. RoCo Alert uses geomapping technology to create emergency areas, and then calls all the telephone numbers assigned to addresses within those areas. Messages may be based on broad areas or very specific areas, depending on the severity of an emergency.

No. RoCo Alert will only send you messages when the address your phone number and/or email are associated with is in the geographic area targeted to receive a public safety message.

You can edit your street address, cell phone number, email address, or unsubscribe by logging into RoCo Alert and selecting the option you wish to change.

Yes, Roanoke County Fire and Rescue requires a permit. During this process, the blast site will be inspected and personnel will observe each blast (shot) as directed. Blasting operations shall only be conducted by persons certified through the State Fire Marshal's Office. All blasts shall be in accordance with the Statewide Fire Prevention Code and NFPA 495, and a bond or certificate of insurance shall be on file in the minimum amount of $1,000,000.

Blasting shall be conducted in daylight hours unless otherwise approved. When blasting in congested areas, measures shall be taken to reduce earth vibrations and air blast effects. Measures include, but not limited to, the use of blasting mats and monitoring vibrations and air blast effects with a seismograph. Detailed records of each blast shall be maintained.

Search for other FAQs and additional information.

Yes, Roanoke County Fire and Rescue requires a permit. During this process, the burn site will be inspected to ensure compliance. In addition, the fire has to remain attended at all times. Open burning for land clearing operations have special provisions that have to be followed to reduce air emissions (smoke) and include a pit and air curtain incinerator (air blower). Refuse or trash cannot be burned and a means to extinguish the fire has to be available.

Search for other FAQs and view additional information.

From February 15th to April 30th, open burning, including recreational fires, can only be done between the hours of 4 p.m. and midnight so that Department of Forestry guidelines can be met. Between the months of May through September, open burning, with the exception of recreational fires, cannot be done in order to meet DEQ guidelines.

Search for other FAQs and view additional information.

In the Roanoke County Code, campgrounds are defined as "Facilities providing camping or parking areas and incidental services for travelers in recreational vehicles and/or tents. The only approved location for living or business purposes for a recreational vehicle is in an approved campground. Any new campground proposed in the AG-1 or AG-3 zoning districts requires a Special Use Permit and must meet the Use and Design Standards outlined in the Roanoke County Code Section 30-85-9.

In addition to local regulations, the Code of Virginia regulates Campgrounds in Chapter 450. According to section 40, Permits, No person or persons, directly or indirectly shall conduct, control, manage, operate, or maintain a campground or offer campsites for occupancy within the Commonwealth without first making application for and receiving a valid permit from the Health Commissioner for the operation of said camp.

Search for other FAQs and view additional information.

Roanoke County will:

• Maintain a safe, cooperative, lawful work environment between MVP construction employees, affected landowners, and any group in support of or in opposition to the project
• Coordinate and release information to the public as it relates to Roanoke County or any mutual aid agency response to an escalating situations involving the pipeline project via media broadcasting outlets and monitor public chatter
• Provide an appropriate law enforcement response level to civil disobedience and criminal offenses that may arise
• Enforce any judicial order or fire code violation as required by the Code of Virginia

Search for other FAQs and view additional information.

We believe so. Our GIS staff has regularly requested up-to-date alignments from Mountain Valley Pipeline (MVP) in order to provide the most accurate information we can get. However, MVP does have the ability to request minor route changes from the FERC.

Search for other FAQs and view additional information.

According to Mountain Valley Pipeline Information (MVP), at this time there are no laydown yards planned for Roanoke County. They are not required by the FERC to tell Roanoke County if they are planning a laydown yard on appropriately zoned land. However, few sites would permit this in the county.

Search for other FAQs and view additional information.

In October 2017, Roanoke County hired a part-time intern from Virginia Tech. All other staff involved already work for other Roanoke County departments.

Search for other FAQs and view additional information.

There will be restrictions on what landowners can do during the period of construction following eminent domain orders. Construction and operation logistics will be determined in the judicial order or legal agreements between Mountain Valley Pipeline Information (MVP) and property owners.

Search for other FAQs and view additional information.

Roanoke County is involved in floodplain-related regulations, however, the County is not aware that the pipeline impacts any delineated or regulated floodplain in that area.

Search for other FAQs and view additional information.

As Roanoke County is not a landowner it is not involved in any eminent domain cases. Several of our landowners are involved in ongoing litigation and we do follow that with general interest. The Board of Supervisors allowed the County to hire outside counsel to advise staff through this process. Roanoke County has submitted many filings to the FERC and challenged the FERC process whenever possible. When the FERC order was issued the County filed a notice of rehearing (the regulatory way to challenge a FERC filing). 

This enables the County to participate in certain legal actions, if requested by the Board. The County also filed as an intervener in the process and is a consulting party in the Section 106 process, but has challenged that Mountain Valley Pipeline Information (MVP) has not exercised all opportunities to consult with Roanoke County.

Search for other FAQs and view additional information.

As with any emergency, Roanoke County personnel will evaluate the scene at the time of response. Emergency services will be provided to residents or pipeline workers as needed. Fire and EMS personnel are trained for gas leaks and explosions and they will be prepared to handle an emergency situation.

Search for other FAQs and view additional information.

There already is 24/7 Fire and Rescue service on Bent Mountain. During daylight hours the station is staffed by paid personnel and during the evening it is staffed by volunteers. We have additional staff available at the Back Creek and Fort Lewis stations depending on the location of an emergency.

Search for other FAQs and view additional information.

DEQ is responsible for regulating water quality. There will be inspectors on the project to monitor the construction site and pipeline for spills or other impacts on our water supply.

Search for other FAQs and view additional information.

You should file a formal complaint with Mountain Valley Pipeline Information (MVP) and the FERC. You are advised to photograph the conditions for documentation.

Search for other FAQs and view additional information.

Yes. You can see the approved Erosion and Sediment Control and Stormwater Management Plan on DEQ's website.

Search for other FAQs and view additional information.

DEQ is responsible for monitoring erosion and sediment. The Roanoke County Board of Supervisors voted not to enter into an agreement with DEQ that would have enabled County staff to coordinate on land-disturbing activities.

Search for other FAQs and view additional information.

DEQ approved a variety of erosion and sediment measure to protect waterways. You can learn more on DEQ's website.

Search for other FAQs and view additional information.

Roanoke County does not have a role in monitoring impacts to rare and endangered species. Search for other FAQs and view additional information.

In Virginia, it will primarily be DEQ and the FERC.

Search for other FAQs and view additional information.

Mountain Valley Pipeline Information (MVP) will be responsible for providing appropriate sanitation facilities for all of its personnel throughout the project. These plans have not been shared with the County, but the County will coordinate reports of waste management violations with MVP, the FERC and the local health department.

Search for other FAQs and view additional information.

Section 106 of the National Historic Preservation Act of 1966 (NHPA) requires Federal agencies to adhere to very specific requirements if artifacts are found. the FERC will be responsible for regulating any discoveries during construction. Only the FERC has authority to issue stop work orders on the permit.

Search for other FAQs and view additional information.

Private agreements with Mountain Valley Pipeline Information (MVP) and the eminent domain proceedings will address just compensation, but Roanoke County is not involved in that.

Search for other FAQs and view additional information.

No. Mountain Valley Pipeline Information (MVP) offered to provide $500,000 for rehabilitation of the former Bent Mountain School as part of the Section 106 treatment plan for the historic districts recognized within the County.

Search for other FAQs and view additional information.

The FERC is going to regulate the conditions of all new or existing private access roads impacted during construction. VDOT has regulatory authority over public roads. However, the County is prepared to communicate complaints about road conditions to the FERC or Mountain Valley Pipeline Information (MVP) to ensure that roads are passable, conditions do not damage cars and access is maintained for people's properties.

Search for other FAQs and view additional information.

The Blue Ridge Parkway is managed by the National Park Service, a federal agency. Search for other FAQs and view additional information.

The FERC has oversight over the MVP project, in addition to other state and federal agencies, primarily DEQ.

Search for other FAQs and view additional information.

Mountain Valley Pipeline Information (MVP) is responsible for the safety of its workers.

Search for other FAQs and view additional information.

Mountain Valley Pipeline Information (MVP) has stated that they will work out property access issues with each individual property owner as they arise, including properties that are bisected by the pipeline.

Search for other FAQs and view additional information.

The County does not have an ordinance regulating picketing or peaceful demonstrations on public properties or rights-of-way, however:

• Parade permits are required in order to restrict or block public roads. If you desire to hold a parade, submit a parade permit application (PDF) to the Chief of Police.
• If you expect that the gathering will attract 500 or more people, contact the Community Development Department at 540-772-2080 to discuss the process for obtaining a special use permit for an outdoor gathering.
• If you plan on holding a gathering at a public park, you may need to reserve the park facilities.

Search for other FAQs and view additional information.

Any publicly-owned park or government-owned property provided that freedom of movement, ingress or egress, or the ability by other persons to conduct business or other lawful activities are not interfered with:

• Persons interested in using a County-owned park should coordinate with the County Department of Parks, Recreation, and Tourism 540-387-6078 to avoid conflicts with groups who may have previously reserved areas of the park for sporting events, picnics, or other purposes;
  • Or along any public road provided that the demonstration does not impede or block the flow of traffic
  • Or on private property (with the owner's consent) and in public places. However, participants may not obstruct the free passage of others; you may not obstruct vehicular and pedestrian traffic in roads, in parking lots, driveways, etc. without first obtaining a parade permit from the Chief of Police

Search for other FAQs and view additional information.

The County always recommends that you are courteous and use good manners. Participants may not threaten or use violence. Title 182, Chapter 9, Article 1 of the Code of Virginia sets forth Virginia's criminal code regarding riot and unlawful assembly. The following actions would violate the law:

• Blocking access to properties, businesses, driveways, public buildings or roads (Roanoke County Ordinance Sections 12-52 and 12-54)
• Damaging or defacing property (Section 18.2-137, Code of Virginia)
• Failing to disperse if ordered to do so by law enforcement (Section 18.2-407, Code of Virginia)
• Inciting violence (Section 18.2-408 Code of Virginia)
• Interfering with or blocking freedom of movement of persons engaged in lawful activities (Section 18.2-404, Code of Virginia)
• Physical assault (Section 18.2-57, Code of Virginia)
• Wearing a mask in public (Section 18.2-422, Code of Virginia)

Please be sure that all trash and rubbish is properly disposed of during and following your event. There should be no unlawful disposal of trash on a public road or on a neighboring property. (Section 13-13, Roanoke County Ordinance). The Police Department will enforce any court orders and violations of law as required by the Code of Virginia.

Search for other FAQs and view additional information.

Roanoke County Police handle trespassing complaints routinely. They generally do not conduct follow-up investigations if the person trespassing is no longer present when officers arrive. If a person is present and officers determine that they are in fact trespassing, officers will ask them to leave. Generally if they leave the officer will not charge them. After this, a citizen may go to the Magistrate to file charges.

Search for other FAQs and view additional information.

Mountain Valley Pipeline Information (MVP) is responsible for clearly showing the boundaries of their easement. Roanoke County Police are not prepared to make judgments on these boundaries in the field. The County's GIS maps, which show the general location of the easement, are not intended to be substitutes for a professional survey. MVP has stated that it will have professional survey staff on site to help clarify disputes over boundary lines.

Search for other FAQs and view additional information.

Not for the Mountain Valley Pipeline Information (MVP) project specifically. Roanoke County Fire and EMS personnel are already trained to respond to gas leaks and explosions; they undergo training on an annual basis. Roanoke County is also part of the Virginia Department of Emergency Management phone task force and has partners in the City of Roanoke and the City of Salem for hazmat response.

Search for other FAQs and view additional information.

The Police Department will continue to conduct patrols and speed enforcement in areas affected by construction traffic just as it does elsewhere in the County, to include concentrating enforcement efforts in areas where crashes and violations increase. Enforcement of traffic laws will be objective and fair.

• Firearms may be worn openly by anyone who may lawfully possess a firearm. Firearms may be concealed by persons who have a concealed weapons permit.
• Persons carrying firearms which are pointed at anyone or carried in a manner that intimidates or causes fear may be arrested for brandishing a firearm. (Section 18.2-282, Code of Virginia)
• Brandishing a machete or any bladed weapon 12 inches or longer may result in arrest. (Section 18.2-2821, Code of Virginia)
• Section 18.2-308 of the Code of Virginia also lists a variety of weapons which may not be carried concealed.

Search for other FAQs and view additional information.

Mountain Valley Pipeline Information (MVP) has stated that carrying firearms is not permitted for any of their private security agents. Search for other FAQs and view additional information.

No, police officers will not be permitted to serve as security for Mountain Valley Pipeline Information (MVP). Search for other FAQs and view additional information.

No. Mountain Valley Pipeline Information (MVP) and their contractors will be responsible for the security of their own property. It is our understanding that there may be 24/7 security on site. Search for other FAQs and view additional information.

Mountain Valley Pipeline Information (MVP) has indicated that they plan to bore under all four public roads crossed by the pipeline. They will use a special crew to handle road crossings. Search for other FAQs and view additional information.

Mountain Valley Pipeline Information (MVP) has expressed their intention to work with the County to avoid interfering with school buses, trash trucks, and other vehicular traffic. Some restricted width due to parking is probably inevitable but vehicles that unreasonably impede traffic may have to be removed. Search for other FAQs and view additional information.

Trash schedules will be provided to Mountain Valley Pipeline Information (MVP) in order to prevent delays in trash pick-up.

Anyone who holds a public event should be sure that all trash and rubbish is properly disposed of during and following the event. There should be no unlawful disposal of trash on a public road or on a neighboring property. (Section 13-13, Roanoke County Ordinance)

Search for other FAQs and view additional information.

DEQ is responsible for monitoring erosion and sediment. The Roanoke County engineer and his staff reviewed the review that DEQ did for E&S plans. County staff made a number of comments back to DEQ. However, the Roanoke County Board of Supervisors voted not to enter into an agreement with DEQ that would have enabled County staff to coordinate on land-disturbing activities.

Search for other FAQs and view additional information.

Roanoke County does not provide water to anyone; the Western Virginia Water Authority is the public water supply and they have to meet water quality requirements for the water they provide to their customers. Mountain Valley Pipeline Information (MVP) is ultimately responsible for any damage that it causes to public and private water supplies, and the FERC should hold them accountable. Impacts to wells and springs are regulated by both the FERC and DEQ.

Search for other FAQs and view additional information.

A header, citation, legend, north arrow, and scale.

Email your request to the GIS & Mapping Support Staff.

The County uses a variety of symbols and/or patterns instead of colors, if possible. If colors are necessary, then high contrast colors are used.

Your utility lines can be viewed by clicking “Map Layers” button above the search bar in OneView, then clicking the “Utilities” checkbox under “Layers.” However the GIS maps are not an accurate depiction of field locations.

Property lines on the maps are for visual representation only; the GIS maps should not be used for surveying or legal purposes. If you have any questions or concerns, please contact the GIS office at 540-772-2086 or email Roanoke County’s GIS Staff.

In Roanoke County, an approved erosion and sediment control plan is required for any land-disturbing activity that exceeds 2,500 square feet of land disturbance.

Call the Roanoke County Permits Counter at 540-772-2065 to request an initial or final erosion & sediment control inspection.

For a single-family residential site to pass its final erosion & sediment control inspection, see Policy # 2019-10-2 "Termination of Erosion and Sediment Control Permits for Individual Single-Family Residences Prior to the Establishment of Permanent Vegetative Cover."

For a non-residential site to pass its final erosion & sediment control inspection, all vegetated areas must have adequate, permanent vegetation, which is (1) uniform in height; (2) thick enough to prevent erosion, and (3) mature enough to survive.

In Roanoke County we require a land disturbing permit if the disturbance is going to be 2,500 square feet or greater. Land disturbance constitutes

If the disturbance of the project is going to be 10,000 square feet or greater an engineered plan is required. For projects that disturb less than 10,000 square feet an Agreement in Lieu of an Erosion and Sediment Control Plan may be issued at Roanoke County’s discretion.

It is agreement between the landowner and Roanoke County stating that the Virginia Department of Environment Quality Erosion and Sediment Control Regulations will be followed, but an engineered site plan is not required.

You can start the process to apply for a permit through our Permit Portal.

Roanoke County Development Services encourages developers to schedule concept meetings to ensure that information and requirements for a development project are communicated effectively and efficiently. The departments

You can find the County’s engineering design standards in our Design Manual.  

The Virginia Department of Transportation (VDOT) maintains all of the public roads in Roanoke County. To request services from VDOT, please call 1-800-367-7623, or use VDOT’s online work order form to report road conditions or request maintenance.

Small explanation then [link to zoning ordinance].

Link to document

Link to Fee Schedule

Link to form

In Roanoke County we require a land disturbing permit if the disturbance is going to be 2,500 square feet or greater. Land disturbance constitutes as any activity that exposes the soil.

CORTRAN is the shortened name of County Of Roanoke TRANsportation. CORTRAN was established in 1985 to provide transportation to County of Roanoke individuals age 65 or better and individuals with disabilities. CORTRAN Flyer with more information. 

CORTRAN is available to preapproved, eligible County of Roanoke residents who are either at least 65 years old, or who have a disability.

CORTRAN can take you to and from destinations within the County of Roanoke, Town of Vinton, City of Salem, and City of Roanoke.

CORTRAN service is offered Monday through Friday, 7 a.m. - 6 p.m.

No service is offered on Saturday or Sunday or on the following holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, July Fourth, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve, and Christmas Day.

The holiday schedule is subject to change on an annual basis. Please verify the current holiday schedule with Roanoke County.

1. Complete the application.
2. Provide age and residency documentation for verification purposes.
3. If approved for CORTRAN services, you will receive a Client ID number. This number is to be used when making your reservation with Virginia Regional Transit (VRT) or for adding funds to your CORTRAN account.

1. Download and log in to the CORTRAN mobile app by Spare Labs from the App Store or Google Play store; 
2. Book online at: https://spare-rider-cortran-production.vercel.app/;
3. Call Virginia Regional Transit (540) 776-7271 and select option 1 to schedule, cancel or add a form of payment to your CORTRAN account.

Payment is not accepted onboard but you can add a form of payment to your account by:

• Using the CORTRAN app to link a credit/debit card;
• Contacting Virginia Regional Transit (VRT) at (540) 776-7271 option 1, to pay by cash, check; or credit/debit card
• Riders should only purchase the amount of CORTRAN account funds they will use in a reasonable amount of time. CORTRAN account funds cannot be redeemed for cash and are not transferable. No refunds will be issued for rider dissatisfaction of the service. CORTRAN account funds are non refundable after purchased.

Visit https://vatransit.org/ to learn more about Virginia Regional Transit.

Virginia Regional Transit Brochure 2025

The shuttle has 20 seats and has ADA accessibility for two wheelchairs.

Currently, the shuttle will provide service only on Fridays, Saturdays and Sundays along with holidays that fall on Mondays. Check back in 2023 for an updated schedule. 

You may book your ride by visiting www.McAfeeShuttle.com. The reservations are on 30-minute cycles as it takes approximately 15 minutes each way.

Yes, many hikers book a one-way trip if they plan to stay overnight and see the sunrise. You may want to consider booking your return trip on the shuttle for the next day. 

Yes, on your smart phone visit www.McAfeeShuttle.com.

Yes, in 2024 the shuttle will add four predetermined on demand stops only. The shuttle will visit these locations only if a reservation is requested. Reservations may be made at www.McAfeeShuttle.com. 

• Longwood Park - 601 East Main Street, Salem, Virginia
• Downtown Salem - 101 South Broad Street, Salem, Virginia
• Route 311 - Orange Market Park-and-Ride
• Route 311 - Dragon's Tooth (Coming soon)

The cost is $6 for a one-way trip or $11 round trip, plus online booking fees per ticket. This is a cashless system, so no cash payment is accepted by the driver.

If you are not able to make your selected time slot, the shuttle will transport you when there is room available on the next available shuttle. Riders have the capability to cancel right up to the time of their reservation.

Live phone support is available at (540) 761-7564, 30 minutes after the shuttle service has ended. If an after-hours shuttle needs to return to the trailhead to pick up hikes who have missed the last scheduled shuttle, a fee of $25 per person will be charged. 

***There is no guarantee of transportation being provided after the shuttle service has ended, past the 30-minute time frame.***

Please have a backup plan in the event you miss your reservation after service hours have ended. This may include a family member, friend, or ride App service available to pick you up from the trailhead.

All refunds are at the discretion of the vendor and will be processed by the vendor if approved.

Everyone has a different pace but on average you should allow four to six hours to complete the hike.

ADA service dogs are permitted. 

Service animals may accompany their owners on the shuttle. Under the American with Disabilities Act (ADA), service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

Each vehicle owner is responsible. Roanoke County and the Virginia Department of Transportation assume no liability for any damage that occurs while the vehicle is parked in the I-81, Exit 140 Park and Ride.                                     

Questions regarding booking or cancelling a reservation, refunds or after-hours transportation should be directed to Ride Source by completing the contact us section of the www.McAfeeShuttle.com  website or by phone (540) 761-7564.

Questions regarding the operations of the McAfee Knob Trailhead Shuttle Service may be referred to Paula Benke, Transit Planner for Roanoke County by email or by phone at (540) 283-8931.

Emails will be used to send notifications and library alerts so you can stay in the know with all things library! You will have the ability to opt-out of emails after launch but an email address is needed for online account creation. Questions? Just ask us!

If you have an email address already listed on your account click forgot password. This will reset the password for you to use the catalog.

If you need to add your email address or don't have one, that's ok! Just come up to the service desk at any RVL location or give us a call and we are happy to help.

Emails will be used to send notifications and library alerts so you can stay in the know with all things library! You will have the ability to opt-out of emails but an email address is needed for online account creation and access. Questions? Just ask us! 

Your pin number for the online catalog will be changing to a password. RVL will no longer be the default. To create a password, you'll click forgot password when you go onto the catalog for the first time to set one up. Call us for assistance.

Library cards are renewed automatically renewed every two years. If you have not checked out physical materials in two years then please come and see us during operating hours.

Yes, they will need a parent/guardian to get a library card.  Children 17 years of age and under may get a library card with the signature and identification of a parent or guardian who is present.

Your library card gives you access to all Roanoke Valley Libraries: Botetourt County, City of Roanoke, City of Salem, and Roanoke County. Find hours of operation, address, and more here.

It's easy to get a library card! If you're a resident of Virginia (not just in the Roanoke Valley), you are eligible for a card. Bring in proof of address and a valid photo ID and we can get you a card! 

No, you must have a Virginia address to get a library card.

You can call or visit any of our locations for assistance.

No worries! There is a $1 replacement charge for lost or damaged cards. We can assist you at any location with replacing the card.

Stop by and see us and we can look your account up. We will do our best to make sure you have access to our materials.

Effective July 1, 2022, overdue fines will no longer be charged on materials checked out at any Roanoke Valley Library branches, and that old fines accrued prior to that date will be canceled. The only case where patrons will be charged for items is if they are lost or damaged while checked out. Most items are considered lost after 28-days.

Material is due back in the library or in the return book drop on or before the specified due date unless renewed. Renewals may be made in person, by telephone or online. 

150 total items can be checked out at a time. There is a limit of 50 active holds at one time per card.

If you are logging in for the first time since November 2022, please call the library for a one-time temporary password to our catalog. You will then be prompted to enter a new password. If you need further assistance getting into your account, please visit any location and we would be glad to help!

Call us at 540-772-8782 or send an email if you cannot make it to one of our locations. We'd be happy to help!

You will need to bring some form of either external or cloud storage. This could be a flash drive, external hard drive, SD card, iCloud storage, a Google Drive or Dropbox account, etc.

*However, if you are converting Super8/8mm film on the Wolverine Moviemaker Pro, you must have an SD card no more than 32GB
 

• Movies converted from VHS/VHS-C tapes or Super8/8mm save as a .MP4 file
• Audio files from vinyl or cassette tapes save as a .WAV file
• Photos from slides or negatives can save as any photo file type, we recommend either .JPEG or .TIFF

Our DigiLab does not currently come equipped with a disc drive. You may save your media onto an external drive and then burn it to a disc on one of our public computers.

This will depend on what kind of media you are digitizing. Using the scanner to scan photos/negatives/slides can go quickly or take a while depending on what kind of resolution (quality) you need. However, digitizing videos or audio will process in real time. However long your recording is is how long you will need to digitize. For example, a 30-minute video will take 30 minutes to digitize. This does not account for time taken to save or upload the file. 

We have a DigiLab Equipment Guide that has step by step instructions with images for each piece of equipment. Remember this is a DIY space. Staff are available for general questions and clarifications, but are not able to do the entire process for you. 

• VHS/VHS-C tapes will be either 640×480 (4:3) or 640×360 (16:9) 
• The Wolverine Moviemaker pro converts Super8/8mm at 1080p

• 1 hour of video = 1-4 GB, depending on resolution
• 1 hour of audio = 620 MB 
• 1 5x7 photograph = 7MB as a JPEG vs. 40MB as a TIF, depending on resolution

Some general knowledge of computers is necessary to understand how to digitize materials, such as how to save files. If you do not feel comfortable using a computer, we would recommend bringing someone with you who may feel more at ease to help you. 

If you are having trouble starting the report or you can’t see the report page once you click “Start Report”

• Check your browser's pop-up blocking settings.
• Set your browser to allow pop-ups on this page.  

Still having issues? Call 540-562-3265.

Here are a few examples as to how to enter an address into the online reporting system. If the address is located on a highway, you should list the name of the highway under the Street Name and leave the Street Type field blank.

• If you need to report your license plate lost or stolen, please file the report under Theft.
• Please also include a copy of your most recent car registration form as well.
• You may attach it to the report by clicking "Attach/Detach Documents and Photographs" when prompted.

If your incident is an emergency, call 911.

If it’s not an emergency, call 540-562-3265 to file a report

Can I file a report in another city or county using this online citizen reporting system?

• This online crime reporting service is ONLY for incidents within Roanoke County, Virginia.
• You must file the report where the crime occurred.

If a crime took place in the Roanoke City, visit the Online Police Reporting page on the Roanoke City Police Department website.

If you don’t know where the crime occurred and wish to file a report call 540-562-3265.

Unfortunately, no.

• There is no save feature available for this online reporting system.
• You must have all of your information gathered when you submit a report.
• You are NOT allowed to start the process and return to the report.
• If you don’t have all of the information:
  • Gather the information.
  • Start the report again.
• If the report asks you questions you don’t know the answer to,
  • It is OK to leave it blank.
  • Write an explanation in the narrative section of the online report.

• If your incident is an emergency, call 911.
• If it’s not an emergency, call 540-562-3265 to file a report with an officer.
• If the crime you wish to report is not included in the topics above, you will not be able to use this online reporting system.